FAQ

What types of tools do you specialise in?

We specialise in professional-grade drylining, taping, and finishing equipment. Our range includes Automatic Taping Tools, Corner Rollers, Drywall Trolleys, Compound Pumps, Screw Guns, Finishing Trowels, and comprehensive kits and replacement parts for various tools.

Are your tools suitable for DIY enthusiasts or just professionals?

Our tools are professional-grade but are purchased by both trade professionals and serious DIY enthusiasts who appreciate quality equipment. We offer products ranging from basic tools to advanced automatic systems to suit different skill levels and project requirements.

Do you sell replacement parts for your equipment?

Yes, we offer a comprehensive selection of replacement parts and kits for many of our products, including Automatic Taper Parts, Corner Finisher Kits & Parts, and Compound Pump & Filler Kits & Parts.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for all orders, providing secure and convenient payment options for our customers worldwide.

Is my payment information secure?

Absolutely. We use industry-standard encryption and security measures to protect your payment information throughout the transaction process.

Where do you ship to?

We ship globally to most countries, excluding Asia and some remote locations due to logistical constraints. We regularly serve customers across Europe, North America, and other regions.

What are your shipping options and timeframes?

We offer two shipping options:
– Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
– Free Shipping: Via EMS on orders over £50, delivered within 15-25 business days after dispatch
All orders are processed within 1-2 business days before dispatch.

Will I have to pay customs or import fees?

Any applicable customs fees or import taxes are the responsibility of the recipient, as determined by your local authorities. All orders are shipped with necessary documentation to facilitate customs clearance.

How can I track my order?

Once your order is dispatched, you’ll receive a confirmation email with tracking information that allows you to monitor your shipment’s journey from our warehouse to your door.

What is your return policy?

We offer a straightforward 15-day return policy from the date of receipt. If your order arrives damaged or if you’ve received the wrong item, please contact our support team at [email protected] for assistance.

What should I do if I receive a damaged item?

Please contact our support team immediately at [email protected] with details of the damage and your order information. We’ll work quickly to resolve the issue and ensure your satisfaction.

Where are you located?

We’re based in Gloucester, UK, at 52 St Oswalds Rd, Gloucester, GB GL8T 2AC. Our warehouse operations are managed from this location, ensuring quality control and efficient order processing.

How can I contact customer service?

Our support team can be reached at [email protected]. We’re committed to providing prompt and helpful assistance for all your inquiries.