At Home Fix Tool Store (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website homefixtool.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

Our store caters to professional builders, skilled renovators, plasterers, and serious DIY enthusiasts globally, providing high-quality tools such as automatic taping tools, drylining equipment, and finishing trowels. We value transparency and trust, and this policy reflects our dedication to safeguarding your information with the same reliability and professionalism that defines our products.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your use of our website:

  • Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, billing address, and payment information (e.g., credit card details processed securely via our payment providers).
  • Transaction Data: Details about the products you purchase, order history, and payment method preferences.
  • Technical Data: Including your IP address, browser type, device information, and pages visited on our site, collected through cookies and similar technologies.
  • Communication Data: If you contact our customer service team at [email protected], we may keep records of your queries and responses.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders, including shipping and payment processing.
  • To communicate with you about your orders, account updates, and promotional offers (where you have consented).
  • To improve our website, products, and services based on user preferences and behavior.
  • To prevent fraud and enhance the security of our transactions.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data with:

  • Payment Processors: Such as Visa, MasterCard, JCB, and PayPal, to securely process transactions. These providers adhere to strict security standards and have their own privacy policies.
  • Shipping Partners: To deliver products to your address, we share necessary shipping details with logistics providers.
  • Service Providers: Including IT support, marketing agencies, and analytics providers, who assist us in operating our website and business, under confidentiality agreements.
  • Legal Authorities: If required by law or to protect our rights, we may disclose information to comply with legal processes.

We ensure all third parties handle your data in compliance with applicable privacy laws and our security standards.

4. Data Storage and Security

Your data is stored securely on servers located in the European Union and other regions with robust data protection laws. We implement industry-standard measures to protect your information:

  • Encryption technologies (e.g., SSL) to safeguard data during transmission.
  • Access controls and authentication procedures to restrict unauthorized access.
  • Regular security assessments and updates to our systems.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login details confidential.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You may update or correct inaccurate information.
  • Deletion: You can request the deletion of your data, subject to legal obligations.
  • Opt-out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us.
  • Data Portability: You have the right to receive your data in a structured, commonly used format.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe, in accordance with applicable laws like the GDPR and CCPA.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

  • Essential Cookies: Required for basic site operations, such as processing payments and managing your shopping cart.
  • Analytical Cookies: Help us understand how visitors interact with our site, using tools like Google Analytics.
  • Marketing Cookies: Used to display relevant advertisements based on your interests (with your consent).

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:

Email: [email protected]
Address: 52 St Oswalds Rd, Gloucester, GB GL8T 2AC

Thank you for trusting Home Fix Tool Store as your partner in craftsmanship.