Term and Conditions

At Home Fix Tool Store, we’re committed to providing professional-grade drywall and plastering tools to tradespeople and serious DIY enthusiasts. These terms are designed to create a transparent relationship between us and our valued customers.

In these Terms and Conditions:

• “Website” refers to homefixtool.com
• “We”, “us”, “our” refers to Home Fix Tool Store
• “You”, “your” refers to the customer visiting our website or making a purchase
• “Products” refers to the drywall and plastering tools available for purchase on our website
• “Services” refers to any services we provide, including shipping and customer support

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to undermine the security or proper functioning of the website
• Be responsible for maintaining the confidentiality of your account credentials
• Ensure that any products purchased are used appropriately and safely
• Comply with all applicable laws and regulations in your jurisdiction regarding tool use and safety

Home Fix Tool Store specializes in professional drywall and plastering tools including but not limited to:

• Automatic taping tools and related parts/kits
• Beading and fixing tools
• Bucket trowels and finishing trowels
• Compound pumps, accessories, and kits
• Corner tools and applicators
• Cutting stations
• Drylining tools and accessories
• Drywall saws, rasps, screw guns, and drills
• Drywall trolleys

We make every effort to display our products as accurately as possible, but please note that actual colors may vary slightly due to monitor settings.

All product descriptions are provided in good faith, but we do not warrant that they are completely error-free.

Placing an Order

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to accept or decline your order for any reason.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

Pricing

All prices are listed in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but such changes will not affect orders already placed.

Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. You will receive an email confirmation once your order has been dispatched.

We ship worldwide except to some Asian countries and remote regions. By placing an order, you confirm that your shipping address is within our delivery areas.

Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery typically within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS with delivery typically within 15-25 business days after dispatch.

Delivery times are estimates only and may be affected by factors beyond our control, including customs processing and local delivery conditions.

Import Duties and Taxes

For international orders, you may be subject to import duties and taxes levied by your country. These charges are your responsibility and are not included in the product price or shipping cost.

We want you to be completely satisfied with your purchase. If you’re not happy with a product, we offer a 15-day return policy from the date you receive your item.

Eligibility Requirements

To be eligible for a return or exchange:

• Item must be unused and in its original packaging
• Item must be in the same condition as when received
• You must provide the original receipt or proof of purchase
• Return must be initiated within 15 days of receipt

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective:

• Compound Pump & Accessories
• Compound Pump & Filler Kits & Parts
• Cutting Stations

These items involve fluid transfer or are considered fixed installation equipment and cannot be resold once opened or used.

Return Process

To initiate a return:

1. Contact our customer service at [email protected] within 15 days of receiving your order
2. Use the subject line “Return/Exchange Request” and include your order number
3. Our team will respond within 2 business days with a Returns Authorisation (RA) number and instructions
4. Ship the item to the address provided using a trackable service

Refunds

Once we receive and inspect your returned item:

• We will email you to confirm your refund status
• If approved, your refund will be processed within 5 business days
• Refunds are issued to your original payment method
• Please allow 5-10 business days for the refund to appear on your account

Original shipping fees are non-refundable. Return shipping costs are your responsibility unless the return is due to our error or a defective product.

Damaged or Defective Items

If your item arrives damaged or is defective, contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a pre-paid shipping label for return.

All content on this website, including text, graphics, logos, images, and software, is the property of Home Fix Tool Store or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent.

The Home Fix Tool Store name and logo are trademarks of our company. You may not use these marks without our express written permission.

Home Fix Tool Store provides products for professional and DIY use. You are responsible for using our products safely and appropriately.

To the fullest extent permitted by law, our liability for any claim related to your use of our website or products is limited to the purchase price of the products in question.

We are not liable for:

• Any indirect, incidental, or consequential damages
• Delays in delivery due to circumstances beyond our control
• Improper use or maintenance of our products
• Any modifications made to our products by third parties

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be excluded by law.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to the processing of your personal data as described in our Privacy Policy.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified terms.

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Home Fix Tool Store, 52 St Oswalds Rd, Gloucester, GB GL8T 2AC